ITIL

Service Strategy
Service Design
Service Transition
Service Operation
Service Improvement

SERVICE STRATEGY

Objectives:
Define the strategic objectives and policies of an IT organization

Processes (5 Processes) FSDBS

Financial Management for IT Services

Budget
Accounting
Charging

Service Portfolio Management

Service Pipeline
Service Portfolio
Retired Services

(RTB) Run the Business
(GTB) Grow the Business
(TTB) Transform the Business

Demand Management

PBA - Patterns of Business Activities
Analyzing User Profiles

Business Relationship Management

Customer Satisfaction

Strategy Management for IT Services

IT Strategy for ITSM