ITIL

Service Strategy
Service Design
Service Transition
Service Operation
Service Improvement

SERVICE OPERATION

Objective:
To enable effectiveness and efficiency in delivery and support of IT
services.
(Where the customer see the value)

Processes (5 Procesess) RIP AE

Request Fulfillment
Incident Management
Problem Management
Access Management
Event Management

Functions (4 Functions) STAIT

Service Desk
Technical Management
Application Management
IT Operation Management