ITIL
ITSM
ITIL Terms

Service Strategy
Service Design
Service Transition
Service Operation
Service Improvement

ITSM IT Service Management

ITSM is the effective and efficient process driven management
of quality IT Services. The added value to ITSM is that is
business aligned and maintains a holistic Service Lifecycle
approach.

A set of specialized organizational capabilities for providing value to customers in the form of services

4 P's (Perspectives) of IT Service Management

People
Partners
Products
Process

Align IT Processes with Business Processes